EAM Business Analyst | Belgrade, Belgrade, Serbia

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"name": "EAM Business Analyst", "location": "Belgrade, Belgrade, Serbia", "locations": ["Belgrade, Belgrade, Serbia"], "hot": 0, "department": "Information Technology (IT)", "business_unit": "Arcadis Gen - UK", "t_update": 1717063134, "t_create": 1712919722, "ats_job_id": "300010001500732", "display_job_id": "22102", "type": "ATS", "id_locale": "22102-en", "job_description": "Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Are you eager to contribute to the forefront of asset management innovation with enterprise level solutions? As a Business Analyst for our enterprise asset management products, you will be pivotal in sculpting our offerings, creating solutions that address real-world challenges within asset management. Engaging directly in the full spectrum of the product lifecycle, you will act as the link between product management, diverse stakeholders, and our development teams. By harnessing Arcadis' in-house expertise and collaborating with a vibrant, skilled team, you'll deliver solutions that not only meet but exceed the expectations of our high profile clients. If you're driven to be a key player in our product development and strategy, joining us means taking part in shaping the future of asset management technologies. Role accountabilities: Collaborates with product managers and the EAM product team to understand the industry, market, target users, and business opportunities/problems, assisting in the development of new features and re-platforming of existing solutions to meet business and customer needs. Researches, analyzes, and models the business domain or problem, gathers functional and non-functional requirements, and creates detailed functional design documents and user stories for each feature on the product roadmap, ensuring a clear bridge between stakeholder expectations and technical execution. Reviews and shares functional designs with product management, other stakeholders, and the technical lead, using clear, concise language to facilitate the creation of technical designs for product features. Ensures the software product aligns with the expected business value. Describes from a user perspective what a system should do and how it should behave, employing use cases, user process/flow diagrams, mockups, or any other detailed documentation to guide system design and development. Develops detailed implementation and support plans for end-users, including training materials, modules, e-learning, etc., and conducts presentations and demos for both customers and internal SMEs on the product. Participates actively in meetings with end-users and project stakeholders as needed, gathering, documenting, and validating business requirements and producing comprehensive documentation including business requirement documentation, functional specifications, system requirements, and project artifacts such as Requirement Management Plan, Use cases, User stories, Requirement traceability matrix (RTM), and Test cases. Supports the technical lead by providing information necessary for defining non-functional characteristics of the system and identifying functional solutions when technical constraints arise. Tracks functional requirements and designs throughout the Software Development Life Cycle (SDLC) to ensure they are met, adjusting documentation and reviews changes with necessary parties, including technical engineers, product managers, or other stakeholders. Ensures the delivered feature matches the expected business value by performing feature end-to-end testing, collaborating with the QA team by developing and executing test cases, and, when needed, logs items in the product backlog for adjustments. Works with the technical lead and product manager on cost estimates for the product, including infrastructure and labor costs per product features, and documents current state and recommendations for process adjustments and improvements. Creates comprehensive product documentation including user help documentation, training guides for users, support, consultants, or others, and product release documentation. Makes product presentations, demos, and walkthroughs for upcoming launches, transferring knowledge to different internal stakeholders including support, sales, consultants, customers/account managers, and others. Qualifications & Experience: A Bachelor's degree in Computer Science, Business Administration, or the equivalent, combined with directly related experience in a business or computer related discipline Between 5 - 7 years of experience as a Business Analyst or within a software environment Demonstrable experience working with remote teams Excellent verbal and written communication skills, including technical writing skills Exceptional ability to elicit, analyse and document requirements from multiple groups or business units Experience working with enterprise software solutions Proven track record in delivering for successful projects on a tight timeline Experience with Software Development Life Cycle, including Agile model(s) Strong problem solving, planning and organization skills Ability to work in a team environment Ability to work in a fast paced environment Ability to work independently with both technical staff and users at various levels to investigate and validate all aspects of document and/or business problem and overcome any obstacles to finding answers Expert knowledge of MS Office tools (Excel, Word, and Power Point) and Jira Experience using structured techniques for business and system analysis Thorough understanding of product and project management, data security audit concepts, and quality assurance principles We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You do meaningful work, and no matter where your next role in Arcadis takes you, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark; on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success. 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