Credit Control Specialist | Darmstadt, Hessen, Germany

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"name": "Credit Control Specialist", "location": "Darmstadt, Hessen, Germany", "locations": ["Darmstadt, Hessen, Germany", "Dresden, Sachsen, Germany", "D\u00fcsseldorf, Nordrhein-Westfalen, Germany", "Freiberg, Sachsen, Germany", "Hamburg, Hamburg, Germany", "Karlsruhe, Baden-W\u00fcrttemberg, Germany", "K\u00f6ln, Nordrhein-Westfalen, Germany", "Leipzig, Sachsen, Germany", "M\u00fcnchen, Bayern, Germany", "Stuttgart, Baden-W\u00fcrttemberg, Germany"], "hot": 0, "department": "Claims & Controls", "business_unit": "ACE Germany", "t_update": 1732875866, "t_create": 1715114618, "ats_job_id": "300010164763601", "display_job_id": "22620", "type": "ATS", "id_locale": "22620-en", "job_description": "Working with the Accounts receivables & project controlling Team to increase timely payments of open invoices by directly contacting customers via possible communication ways. Search for correct/ accountable customer contacts in AP Departments to increase payment probability on the customer side. Customer support (in person, by telephone, and in writing) as part of receivables management Development of personalized payment plans in consultation with customers. Support with the submission of receivables and the processing of blocked accounts. Support/ complete independently & timely execution of dunning runs. Carrying out processes within the scope of judicial dunning procedures. Customer investigations and processing of complaints. Booking of automatic incoming payments. Create standardized Status reporting of aged AR balances to BA Controller Assessing the creditworthiness of new and existing customers by reviewing their financial statements, credit history, and conduct of credit checks. Drive performance on debtors and focus on WIP, be part of BU/ project calls, and resolution of problem areas. Monitoring and managing the collections process, ensuring timely payments from customers, and taking appropriate actions when necessary, such as initiating contact with late-payment customers or starting the debt recovery process. Building and maintaining strong relationships with customers, project managers, and other stakeholders to resolve any credit-related issues and ensure smooth payment processes Resolving any billing disputes or discrepancies promptly and efficiently to minimize delays in payment and maintain positive customer relationships Provide training and support to the finance team, project managers, and other relevant departments on credit control policies and procedures to ensure consistency in credit management practices. 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