Oracle Application Configuration Specialist CRM CX | Hyderabad, Telangana, India

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"name": "Oracle Application Configuration Specialist CRM CX", "location": "Hyderabad, Telangana, India", "locations": ["Hyderabad, Telangana, India", "Bangalore, Karnataka, India", "Makati, Metro Manila, Philippines"], "hot": 0, "department": "Information Technology (IT)", "business_unit": "AGD Philippines", "t_update": 1731074616, "t_create": 1724837490, "ats_job_id": "300010857312611", "display_job_id": "25128", "type": "ATS", "id_locale": "25128-en", "job_description": "You possess excellent business & application knowledge in the Oracle G&I domain i.e., Oracle CRM CX applications like Oracle Sales Cloud (OSC) and Oracle Marketing Cloud (OMC - Eloqua Campaign App  etc.) and other CX suite like Service, CPQ, Commerce, Field Service. You have proven experience in the continuous improvement (CI) lifecycle & a track record of stakeholder management. What You'll Own: Collaborating with external partners & vendors to deliver an effective functional solution in alignment with the functional solution manager. Maintaining version control for the applicable functional documentation and components that will be update and create. Working directly with the G&I product owner to understand the business requirements and then collaborate with the scrum team to deliver the backlogs. Identifying functional improvements areas in the monthly sprints and propose the industry standard solutions. SME in Oracle CRM Sales Cloud and knowledge of other CRM CX suite, Oracle ERP, Non-Oracle Applications integrations knowledge with the ability to assess an impact of change. Ability to work on Continuous Improvement (minor enhancements) & business projects when needed. Ability to review, writing and update technical and functional configuration and design documents. Experience with Azure Dev/Ops and Agile way of working. Working Experience with Scrum master / product owner. The ability to transform user requirements into user stories & perform the development and handover it to deployment team. Ability to work in a fast-moving environment with Global stakeholders. Good to have Knowledge of Next Gen Sales (Redwood UX), Oracle integration Cloud / SQL / OTBI / BI Publisher (advantageous). Bachelor's or master's relevant degree or equivalent work experience & practical knowledge 5 years of proven hands-on experience with at least 3 projects as an Oracle Sales Cloud SME/Consultant and knowledge of working experience with technical SME and other departments. Expertise and hands on experience in Oracle Sales Cloud with 80% functional and 20% technical components knowledge. Data Loads/Data Imports & Exports, Workspace, Data security Roles & Privileges, Sales Territories Lead Scoring and Management, Opportunity Management, Account & Contact Management Mobile and Outlook integration, Fusion CRM BI/Dashboards/KPIs, Custom & Standard Object Customizations Agile Scrum/ CI Frameworks Demonstrated experience in business management / process management. Demonstrated interest in learning new technologies and apply for the business requirements. Strong troubleshooting skills, ability to research, follow up and resolve complex problems with a right RCA. Very good soft skills like positive attitude, customer focus, team player 5+ years of hands-on software configuration/development (Oracle ERP (Cloud and EBS) related) Experience in agile delivery frameworks/methodologies Oracle Sales Cloud Certification Experience in designing/delivering changes/solutions in an Oracle landscape for a global organization. Good to have Oracle Marketing Cloud (Eloqua) knowledge Vs OSC and other CX suite like Service, CPQ, Commerce, Field Service. Collaborates with POs, Oracle Operation & Optimization  colleagues and 3rd parties to ensure that deployed solutions will meet business needs. Collaborates with wider Oracle Operation & Optimization team to ensure consistency and standards followed for documentation and approach. Participates in Oracle Quarterly Update process working with the Test Manager and KBUs to prepare and execute effective test scripts. Collaborates with Product Owners, Business Process Owners, Business Process Experts, and Oracle Operation & Optimization  teams to deliver CI projects in relevant Oracle domain portfolio. Works on configuration changes as assigned. Contributes to POCs and functional design workshops with POs and/or Functional Solution Managers as assigned. Prepares documentation of configuration changes for CI projects, including deployment guides and/or KBAs for knowledge transfer to vendors and GSD as assigned. 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