Technical Support Specialist | Makati, Metro Manila, Philippines

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"name": "Technical Support Specialist", "location": "Makati, Metro Manila, Philippines", "locations": ["Makati, Metro Manila, Philippines"], "hot": 0, "department": "Information Technology (IT)", "business_unit": "AGD Philippines", "t_update": 1739787769, "t_create": 1737596150, "ats_job_id": "300011939097975", "display_job_id": "28428", "type": "ATS", "id_locale": "28428-en", "job_description": "Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: As part of the LSO Field Support team, you will work as part of a local team in Manila, Philippines providing L2 support, but are part of the Global LSO Team, ensuring that global LSO Field Support processes are followed, adopted and improved to provide the best LSO Field Support for internal Arcadis Users, Tech teams, external partners resulting in improved User Experience (UX). Proven experience of providing Field Support within a global company. Have experience working delivering Tech Field Support directly to end Users. Exposure and experience of working to global best practices and frameworks such as ITIL, Dell Direct, Lean and Agile. Role accountabilities: Work as part of the LSO Field Support support team for all Arcadis Philippines staff. Provide support as required for the Tech Bar for all local Users. Be part of the team managing the Philippines New Starter PC deployment and Leaver PC collection process. Be part of the Philippines LSO Team managing PC Refresh as required. Ensure the LSO practices or areas are delivered according to the agreed policies and procedures. Where possible, identify improvements within the LSO Field Support teamwork practices. Deliver LSO Field Support practices to the agreed Service Level Targets and KPIs. Help optimize LSO Field Support practices to support User Experience through continuous improvement. Qualifications & Experience: Minimum 3 years IT and business/industry experience working in a multinational environment. Detailed technical knowledge supporting mainly Dell PC products. Technical support knowledge of Apple products. Knowledge of Service Management reporting techniques including the production of dashboards. Knowledge of ITSM Ticketing Solutions such as BMC Remedy or Helix. Preferred Qualifications: ITIL 3 or 4 Foundation Dell TechDirect accreditation Other Service Management qualifications such as COBIT, Lean, Agile Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. 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